Jacqueline"Jacqui" Mancuso, PACFA

Jacqueline "Jacqui" Mancuso is a PACFA counsellor with 14 years of community experience. She has worked with people affected by sexual assault, domestic violence, military service, disabilities, chronic health conditions, carers, and students. Jacqui takes a calm, flexible approach and matches sessions to what each person feels ready to explore.

Her style is gentle and responsive. She listens for the meaning in a person's experience and follows their lead about what to work on. This can mean talking through relationship patterns, taking practical steps towards change, or simply being witnessed during a difficult time.

Jacqui draws on Existential Therapy and Internal Family Systems to help people make sense of inner conflicts and life choices. She also uses Acceptance and Commitment Therapy techniques when they suit a person’s goals. Creative interventions are offered when requested and appropriate.

Sessions aim to trace the feelings and patterns that shape a person's day-to-day life. Jacqui works to help people notice underlying currents in their thinking and behaviour so they can try different responses. She keeps the pace set by the person in front of her and honours preferences about how to work together.

Reaching out can feel daunting, and Jacqui makes space for that first step. She encourages people to move at a manageable pace and offers practical support alongside reflective work. If someone wants to explore working together, they are invited to make contact to begin the process.

Approaches that translate to online counselling

Jacqui commonly uses Acceptance and Commitment Therapy and Internal Family Systems in her work. ACT helps people notice difficult thoughts and feelings without getting stuck, and supports taking values-based action even when things feel hard. Internal Family Systems helps people recognise different parts of themselves - for example a critical part or a fearful part - and learn kinder ways to relate to those parts.

Finding the right approach is a collaborative process. Jacqui will listen to a person's goals and preferences and suggest ways of working that fit their needs. Together they can try approaches, adjust the focus, and choose creative exercises only when the person is comfortable.

Session formats are not listed in the biography, so please confirm current options before booking. Online sessions can make it easier to fit counselling around work, study or caregiving by removing travel time and allowing shorter check-ins when needed. They can also let people use video or phone depending on what helps them engage most. The therapist will discuss practical arrangements when arranging the first sessions to help sessions suit everyday life.